Frequently Asked Questions
Everything you need to know before your next expedition.
What is the weight capacity of your expedition-grade tents?
Our high-altitude tents are engineered to withstand snow loads of up to 50kg per square meter and wind speeds exceeding 100km/h.
How do I choose the right size for technical climbing boots?
We recommend sizing up by half a size to account for thick thermal socks and to prevent toe-bang during steep descents.
Do you offer international shipping for heavy mountaineering gear?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and are calculated based on the total weight of your gear at checkout.
What is your return policy for safety equipment?
For safety reasons, climbing hardware such as carabiners, ropes, and harnesses can only be returned if the original tamper-evident packaging is unopened.
Are your down jackets ethically sourced?
Absolutely. All Mount Everest insulation products use 100% Responsible Down Standard (RDS) certified feathers to ensure animal welfare.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's real-time portal.